Supportcloud helps businesses better engage, manage, and measure their B2B relationships.
Supportcloud allows individuals and teams to initiate, share, and monitor critical support REQUESTS and NOTICES from their mobile device.
Supportcloud bridges the gap between customers and vendors by elevating and extending critical communications above the crowded inbox and beyond disparate CRM tools, web portals, and siloed ticketing systems.
TARGET AUDIENCE
- Primarily designed to support B2B Customers and Vendors
- Also popular between B2B Partners, Employees, and Teams
MAIN NAVIGATION
- REQUESTS
- NOTICES
- CONNECTIONS
BASIC FEATURES
- Send or Receive a REQUEST to any CONNECTION
- Update the current Subject or Summary of a REQUEST
- Assign a Ticket IDs to a REQUEST
- Assign or change Owners of a REQUEST
- Invite new Followers to follow a REQUEST
- Add Comments to a REQUEST
- Time and measure the REQUEST from open to close
- Send or Receive a NOTICE to any CONNECTION